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How can my business benefit from a telephone answering service?

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Telephone answering service

One of the flagship services we offer here at Virtual HQ is telephone answering. Every month we support thousands of businesses with their call answering and management, providing countless benefits to our customers. However, for those who may not have used or come across an answering service before, there may be some questions about what it is and how it could benefit your business. Continue reading to discover the six key benefits of telephone answering.

What is a telephone answering service?

Once you sign up for our telephone answering service, you will receive a phone number to share with your clients and other contacts, and we will take it from there. Our highly trained, UK-based receptionists will answer your calls, take messages and even manage your diary. The receptionists can also do customer callbacks, forward calls to your mobile and landline, and screen cold calls for you – no more wasted time on cold callers! 

You might already have a receptionist, however as the business grows, you might find a need for an extra pair of hands. Our call handling service can help you when it seems like the phone just won’t stop ringing.

For more information about our telephone answering service, get in touch with our friendly customer service team


Six benefits of a telephone answering service

1. Trained professionals handling your calls – a great first experience

A professional telephone answering service is a fantastic way to put your best foot forward and instantly give that polished impression your business deserves.

Any business owner will know that first impressions count, but consistency is imperative. With a trained virtual receptionist answering and managing your calls, you can be confident that no matter who calls, they will always get the best level of service from the moment their call is answered.

You are the boss – choose how we answer the call.

When you sign up for our call handling service, you can determine how you would like to have your business’s phone call answered and handled. Whether you prefer your company’s tone of voice to be highly formal and serious or casual and warm, our professionally trained receptionists can handle this with ease. 


2. Saving money 

According to Glassdoor, a receptionist in London makes around £22,000 a year. Add taxes, benefits and any other overhead costs, and you can see how quickly costs can add up. However, with a virtual call answering service in place, you can benefit from the levels of service without the high overheads of directly employing more staff.

Don’t waste your hard-earned money and time recruiting when you can easily sign up for our cost-effective service.


3. Establish your business in the area with a local number

Our additional call patching & number service is a fantastic solution if you aim to establish your business in a specific area. A local phone number signals to current and potential clients that your company operates in their area and gives an impression of a localised presence.


4. No missed client calls = no missed opportunities

With the fast-paced online landscape and the vast amount of opportunities it brings, you may struggle to keep up with the number of phone calls you receive. A phone answering service ensures that your business doesn’t miss a call and, therefore, it doesn’t miss opportunities.


5. Peak productivity

Protect your productivity by hiring a professional receptionist to handle your calls and manage your diary. Research published by Psychology Today suggests that when disturbed/multi-tasking, it can take as long as 23 minutes to get back into the flow. Our live telephone answering service will handle this task for you, which allows you to go off the grid and entirely focus on your work.

Productivity and task delegation tie in with cost-effectiveness; for example, if you are the owner of a small company and oversee operations, it is commercially efficient to have someone else answering calls as it doesn’t distract you from more urgent and important tasks.


6. Flexible working 

Flexible working has become almost a buzzword, however, if you get down to the basics, it means being able to balance work and life. As a business owner, freelancer or working in a small company, it can often seem that your life revolves around it, and you can’t take time for yourself. With our call handling service, you won’t have to be on-call all day, every day. 


Interested in finding out how Virtual HQ’s phone answering service can benefit your company? For more information, please visit our services pages, or to speak to a member of our team please call 03302 232605.

Francesca's knowledge of the industry and business support is second to none. She's personally handpicked each one of our virtual office locations.

Francesca Dixon
Francesca Dixon

Sales & Operations Director