Frequently asked questions

Our centre staff have been expertly trained to handle any enquiries that might be thrown at them. They’ll politely inform your unexpected visitor that you’re available by appointment only, leaving them none the wiser that you’re physically residing somewhere else….

Usually this will come in the form of a polite response, such as ‘Unfortunately they’re not available right now, but you can certainly make an appointment to see them soon’.

Yes. As much as we would like to think we’re selling Matrix-style office space, our locations are actual office buildings, which have multiple, physical tenants inside i.e. real life people. Having physical tenants also gives you that real ‘office’ feel – and the opportunity to network. Hey, you’re sharing a space with other businesses – might as well try and make friends too.

All of our office locations are part of thriving business communities – which you can be part of!

Yes, a month-to-month contract. We understand that businesses need flexibility, and our month-to-month contract means you’re not tied down for long periods of time. It also means you can extend, or end, your contract (with 30 days’ notice) when you need to.

Alternatively, you can opt to pay for your services annually and receive a 10% discount.

Yes! There are no tricks or catches; the setup fee is a one-off cost you’ll never have to pay again.

Yes. This fee covers the checks we are legally required to make to meet our Anti-Money Laundering (AML) commitments.

We have a legal responsibility to confirm your identity and perform periodic checks of all clients using our virtual addresses – as a registered provider under The Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. The setup fee includes costs associated with these checks. It might not sound pretty, but it’s important – and we know how much it means to our clients to keep their businesses safe.

When renting virtual office space, you’re opening your business up to new possibilities and opportunities.
A virtual office works by providing you with a professional and high quality office presence – without the high overheads associated with physical office space. This means that your website, social media channels, business cards, invoices etc. will all feature your brand new virtual office address, without anyone knowing it’s virtual. You can also utilise meeting space, allowing you to set up those all-important new business appointments, giving you an edge over your competitors. And we love a bit of healthy competition.

You can even choose to have a mail service, reducing your admin time, and separating work from your home life. A professional and high quality office presence, all without the expensive overheads associated with a physical office space.

No. Prices shown are exclusive of VAT.

We make setup as straightforward as possible because we know time means money. To set up your virtual office address, we need proof of your identity (such as a passport or driving licence), your registered business address, your address, and Incorporation. These documents will be required from all shareholders of the business, or just you, if you’re a sole trader. Once we’ve checked your ID documents, we can have your new, virtual address live the same day, often within a couple of hours.

We have one of the largest virtual office networks in the UK, with only the highest quality properties and buildings. In fact, we have access to over 100 premium locations across our portfolio, all of which also offer meeting rooms – not something to be sniffed at, especially when meeting space is often overlooked when choosing a virtual office. We’re the virtual office experts – and we’ve got the credentials to back us up. We don’t just offer virtual office space, but premium services, such as market-leading call answering (so your clients aren’t left out in the cold), as well as rigorous money-laundering checks, ensuring your business is safe and secure. Our pictures won’t deceive you either. We allow our office locations natural beauty to shine through, without the need for filters, filler, or Photoshop. We’re not just selling you a pipe dream; we’re making it reality too.

We ensure we keep our pricing affordable and competitive too, looking after your bottom line. We also have over 100 locations, with almost every building available with bookable meeting rooms, as well as co-working spaces. When it comes to the serious stuff, we get down to business. All of our locations are fully compliant, we’re committed to protecting both our business and yours.

You can give notice to cancel your subscription at any time, you must do so by emailing [email protected]. For monthly customers, cancellation terms are based upon a 30-day notice period. For both annual and bi-annual customers, a 30-day notice must be given prior to your renewal date or your account will automatically renew for the same period. Where applicable, an advance service invoice will be raised to cover your notice period on the day your cancellation request is processed.