How can we help?

Frequently asked questions

Can you open and email my advertising pins for online maps?

Yes, we can indeed. We also know that these codes can often get mistaken for junk mail, so we keep an eagle-eye out for them, as they’re important for ensuring your customers can see your address.

Do you replace the envelopes or re-label?

To avoid any issues with the post office, we put all post in a fresh envelope with new postage.

How often will my mail be forwarded?

Your mail is sent out the same working day, if not the next working day. We send all mail first class, so it gets into your hands promptly.

Can I use my virtual office address for my VAT Registration?

No. When registering for VAT in the UK, the address you’re required to enter on the VAT application is the address where you carry out your day-to-day work. This location is also where your statutory records must be kept.

If you currently work from home, this is your business address to be used for VAT registration.

Do I have to make my company records available?

If requested, companies must make their statutory records available to be inspected for a period of at least 2 hours, between 9am – 5pm, on a given working day.

What records is a company required to keep?

All statutory records must be kept at the registered office and made available for public inspection there, unless a SAIL address is used. You may also choose to keep the information at Companies House instead.

How quickly can I use my address?

You can start using the registered address in as little as 24 hours after we have verified your identity.

I’m a freelancer / sole trader and would like to have a virtual office address. Is this possible, even though I’m not a limited company?

Although you don’t need a registered address if you’re not a limited company, we know for freelancers and sole traders that having a virtual office address can help you appear just that little bit more professional. Contact a member of our friendly team to talk through your options.

How much does a registered business address cost?

Your registered address is purchased in conjunction with your virtual address, and typically costs £7.99 per month.

What if my company is not yet formed and I want to use the virtual office as my registered address?

Don’t worry if you haven’t yet formed the company, as you can still order a virtual office address. Preparation is key.

When you reach this stage in the order process, simply state ‘to be confirmed’ and you can update us on your company formation when you have the details. If you’d prefer, you can call a member of our friendly team who can provide you with more information and help with the next stages in your company journey.