Frequently asked questions

Due to the nature of our clients’ business hours, we are open from 8.30 am to 5.30 pm. Your calls will go to a personalised voicemail, and messages will be emailed to you the next working day if the call has been taken outside of operational hours.

You can change your address at anytime, however we will require an updated proof of address (POA).

So we need to have proof you either live at the address or it’s a commercial rental – and not another virtual office.

Yes, our virtual offices do offer mail scanning services. All you need to do is select this option as you go through the online checkout process.

As a virtual office member, your mail will be collected for you, and you will be notified via email if there is mail for you to collect.

For an additional fee you can choose to have your mail forwarded to you, or scanned and forwarded.

However you require your mail, there’s an option for you, so choose the option that best suits your business needs as you build your own virtual office package.

We can only accept packages and parcels for your company on an adhoc basis, unless agreed otherwise.

You need to be prompt in collecting your parcels and ensure they’re not too large either i.e. no bigger than a laptop.

This is for health and safety, as well as security reasons.

Not a problem, a lot of businesses have a different trading address to their registered address, for example they use their accountants address on Companies House but a city centre Virtual Office for their website.

We don’t have any time limits, however, we do encourage you to collect as promptly as possible.

As often as you like! We love to see our customers, so pop in whenever you need.

We’ll let you know via email.

Yes, you can give us a list of authorised people who can collect on your behalf. We know how busy you are as a business owner and it just makes life that little bit easier. Just ensure your nominated people bring their ID with them.