How can we help?

Frequently asked questions

How will I be billed for calls?

Our package includes 10 minutes free and £1.50 per minute thereafter. Telephone answering charges are processed a month in arrears, £1.50 per minute, depending on your package.

Is your call answering service scalable for growing businesses?

Yes, our call answering service is specifically designed to scale with your business as it grows. Whether you’re a startup handling a few calls a day or an established company managing high call volumes, we provide flexible solutions tailored to your needs.

Will I be charged for spam calls?

Unfortunately, yes, any calls handled by our team are chargeable. However, our highly trained team can sniff out a spam call pretty quickly and will keep the interaction short and sweet, saving you money. From £1.50 per call, depending on your package.

If you do have a persistent caller, don’t worry. You can instruct our call handlers to block that caller to save the hassle.

What are the operating hours?

Monday to Friday, 8.30am – 5.30pm.

Will calls be transferred to me?

Yes, calls will be transferred to your chosen number(s) and if unanswered, a message will be taken.

Can I get a local telephone number?

Yes, we offer a local telephone number as an optional extra to your virtual office package.

If you’d prefer, you may also choose a national 033 number. Simply select this service as part of the checkout process. We’re very flexible when it comes to your business needs.

You can also take out a standalone local or national telephone number, without the virtual office. You can find out more about our telephone services, including our call handling, here.

What happens to calls outside of business hours?

Due to the nature of our clients’ business hours, we are open from 8.30 am to 5.30 pm. Your calls will go to a personalised voicemail, and messages will be emailed to you the next working day if the call has been taken outside of operational hours.

Is a local number included in my package?

There is no package without a local or national number; our telephone answering service is only offered as an add-on when you purchase a local or national telephone line. Unfortunately, we can’t offer telephone answering without a virtual headquarters telephone line to answer.

A dedicated local, or national telephone number is available to purchase from £10.99 per month.

How do I receive messages?

We’ll send your telephone messages via email and SMS, so you can keep on top of them.

Will the receptionist answer the phone in my company name?

Yes, they can answer and handle calls however you wish. But don’t worry, our onboarding team will get to know you and your brand so they can act as an extension of your company and answer any questions with complete clarity.