Frequently asked questions

Yes, this is known as your Company Registered Address.

When one of our locations offers a registered address facility, it will be shown on the order page and can be added to your virtual office at that point. Please note, you must have a limited company in order to be able to use the registered address service, which costs an additional £7.99 per month. All official mail from Companies House will then be accepted and handled for you. We’re nice like that.

If your company or charity is not yet registered, you find out how to do that here.

You do, indeed. All companies and partnerships incorporated in the UK are required to have a registered address. Charities will need a contact address that is displayed to the public. Our blog here explains all the UK regulations on registered address requirements.

If your company or charity is not yet registered, you can find out how to do that here.

This is a relatively straightforward process, which we provide as a service.

If you don’t fancy passing the gauntlet to us, you can either do this online, via Companies House Webfiling, or by completing a paper return.

This will be at our discretion, so please speak to a member of our friendly team, who’ll be more than happy to check this for you.

Yes, you can indeed. Your first payment will be taken by the initial card you choose to pay on – and then future payments can be paid via Direct Debit.

Yes, yes we do.

Unfortunately not at this time, but keep an eye out for any changes in the future.

Yes – we’re old romantics and believe in commitment. You’ll receive a 10% discount for annual payment; just make sure you select the option at the checkout.

It is your responsibility to notify all relevant parties of the change in address past your account cancellation date, including all online and offline media.

We allow 3 days (including weekends/bank holidays) past your account cancellation date for our address(s) to be removed from all online and offline media, including your website, Companies House (for registered address clients), and Google My Business. Address checks will be conducted after this grace period, and if evidence is found that our address is still in use, an immediate £100 + VAT fine will be charged. Fees will be taken from the credit/debit card we hold on file.

Any postal mail or telephone calls received after termination of the Contract will not be forwarded, and postal mail will be returned to the sender.

Please see the links below for guidance on changing your address: HMRC (Registered Addresses)

You can build your bespoke virtual office package online, or call 0330 223 2605 to speak to someone directly. We live and breathe virtual office space, so are more than happy to have a chat and give you the low-down.