Frequently asked questions

Yes, virtual offices are completely legal. For many businesses, they’re also a necessity. For the likes of freelancers and small to medium sized businesses, they provide the affordable flexibility that they need – as well as a professional address and image. It’s all about keeping up appearances.

But all virtual offices need to be compliant, which is why we complete Anti-Money Laundering (AML) checks. This protects our clients (that’s you) from dodgy businesses trying to rent office space in the same building as you, as well as protecting our locations from crime and fraud. Sounds scary, but it’s all about protecting your business and not cutting corners.

Yes, having a virtual office in the UK can be a good idea for several reasons.

Firstly, a virtual office can provide a professional image for your business. It gives the impression that your business has a physical presence in the UK, even if you don’t have a physical office space. This can be particularly important if you’re a small or start-up business looking to establish credibility and build trust with clients and customers.

Secondly, a virtual office can provide you with a prestigious business address in a prime location, which can enhance your brand image and help you stand out from the competition. This can also be beneficial if you’re looking to expand your business into new markets and want to establish a presence in a specific region or city.

Thirdly, a virtual office can provide you with a range of services, such as mail forwarding, telephone answering, and meeting room facilities, without the need for a physical office space. This can help you save on costs and provide greater flexibility in managing your business operations.

Overall, having a virtual office in the UK can be a cost-effective and flexible option for businesses looking to establish a professional presence in the country.

Yes, you can use a virtual address for HMRC (Her Majesty’s Revenue and Customs) as long as the virtual address meets certain requirements.

HMRC accepts virtual addresses as long as they are registered with Companies House, which is the UK government’s official register of companies. The virtual address must also be a physical location where mail can be received and forwarded to you.

It’s important to note that HMRC requires individuals and companies to provide a registered address where they can be contacted for official purposes, such as tax returns and correspondence related to tax matters. This address can be different from the virtual address you use for general correspondence and business purposes.

Before using a virtual address for HMRC, it’s best to check their guidelines and requirements or seek advice from a qualified tax professional.

Meeting rooms are available to hire during the centre’s operational hours. This is usually only Monday-Friday, however please get in touch to enquire about a specific location.

If you’re interested in booking a meeting room at your virtual office location, please contact us, and we can make the necessary arrangements for you.

A virtual mailing address provides your business with a physical address that your mail can be sent to – one which differs from your personal home address or registered business address. If you’re not based in the UK, you may wish to have a virtual mailing address, so that any mail or important documents can be delivered here. It also stops your home address from being overloaded with junk mail and unwanted callers. 

During opening hours, your calls are guaranteed to be answered by a member of the call centre team.

A call answering service is a professional solution where trained agents handle incoming calls for your business. Calls are diverted to our team, where agents use custom scripts to answer questions, take messages, or forward urgent calls.

This service ensures your business remains professional and responsive, reducing missed calls and improving customer satisfaction. It’s ideal for businesses seeking to improve their customer service without increasing in-house workload.

Our package includes 10 minutes free and £1.50 per minute thereafter. Telephone answering charges are processed a month in arrears, £1.50 per minute, depending on your package.

Our telephone answering starts from £17.50 /pcm + VAT, this includes 10 minutes and £1.50 per minute thereafter. You will also need to pau for a telephone line managed by Virtual HQ too, which is £10.99 per month.

Don’t worry, it also includes transfers, email/SMS, CRM entry and online form completion.

Making our service an affordable telephone answering service for small businesses!