We act as an aggressive virtual office marketing arm for our partners, we currently cover more virtual office locations than anyone else except Regus, and our website ranks top organically in almost every location along with our active PPC campaigns and Google map listing meaning we receive a high volume of enquiries and our sales team currently converts enquiries to sales at a 86% rate. Along with completing in-depth MLR checks on all clients, then handling all billing ongoing.
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By choosing to partner with Virtual HQ, you are joining the largest independent virtual office network. Partnering with us offers the opportunity to boost your existing virtual office revenue or establish a new revenue stream. But that's not all – we go beyond that. We actively promote and refer co-working and meeting room leads to our partners, and the best part is, we do not charge any brokerage fees. Join us today and take advantage of this valuable partnership to expand your business and increase your revenue.
View LocationsWe convert enquiries into sales at a rate of 86%
We are still working with 96% of our original partners
In 2022 we drove £1.8 million for our building partners
We offer a 'hands off' compliance service for all our partners
The average recurring monthly revenue for partners is £2,000
We’ve got the largest national network of established offices
Simply send an email to them informing them they have post to collect and inform the client of the appropriate opening hours, post should be held securely until it's collected.
When mail is received, forward out to the address provided. The post should be sent out at least twice a week, ideally daily using first class postage, which will be reimbursed to you by VHQ monthly - Simply add to your invoice.
Don't worry if you don't wish to offer this service, however it's the quickest way for clients to get their post (instead of snail-mail!) We will charge the client for the admin involved.
Most clients wish to use the address as their Registered Address on Companies House, we charge an additional fee for this privilege. Adding this as an addon option on your listing will ensure maximum virtual office revenue.
"We complete extensive checks on all clients prior to activating their account. These checks are conducted not only to comply with Anti Money Laundering laws, but also (to the best of our knowledge) to ensure the client is not associated with any dishonest activity or presenting a high risk to the business. Our checks therefore often exceed the requirements of AML regulations, and we are proud of our commitment to maintaining the high reputation of all the offices we partner with. If a client doesn't pass our stringent checks, we simply turn the client away. The client is only provided with the full address and their services activated once checks are completed."
Compliance and Operations Manager
Message from our Compliance and Operations Manager
I take personal pride in the organisation, efficiency, and thoroughness of our Compliance Department. We've got the balance just right - we onboard a high number of clients each month without compromising on our MLR checks. We're easy to get hold of and will always be here to assist with related queries or concerns.
AML premises registration
All buildings offering Virtual Office services must by law have completed an AML premises registration with HMRC, currently the fee is £300 per year. Virtual HQ takes care of this registration process and we split the annual fee 50/50. This is only paid once by a partner in £12.50 monthly payments once revenue has been generated.
Our on-boarding process
- We start by establishing the Persons with Significant Control (PwSC) of the proposed business. We look into the history of the company and locate the necessary individuals with whom we would require documentation from. Depending on the structure of the company, we may also identify additional individuals we would request documentation for, just for extra security. Depending on the client's selected mail preference, we would also request documentation for the forwarding address.
- Our Compliance Team research the nature of the company, and build a picture to establish what (if any) risk they present. This includes obtaining a clear description of the company and why they require a virtual office.
- We obtain photo identification and proof of home address for all PwSC in the business. These documents are reviewed by our Compliance Team, and they are trained to spot any irregularities. We would never activate a client whom we suspected had provided us with false or altered documents.
- Following this, we use third-party compliance software to verify the information supplied for each PwSC, which involves a soft credit check (of which I have attached an example to this email). This provides us with additional information linked to the individual, and provides evidence to support their current link to the address they have provided. This software also allows us to check their bank account, passport/driving licence numbers if additional checks on their documents are required.
- Having reviewed the results of this report, we may request additional documentation if required.
- We then run open source searches on each individual associated with the business, to locate any adverse media or articles of any concern. These are checks run by our Compliance Team - not a software - and they have good knowledge of what to search and pick up on. Not only are we searching for anything relating to fraud or money laundering, we vet for anything negative toward the business, or the individuals running it. Our risk appetite is fairly low, meaning there are not many things we would be willing to accept here.
Ongoing due diligence
- We follow the company on Companies House to see if any changes are made, and request additional documents for any new additions (such as new shareholders).
- We carry out subsequent checks every 12 months to ensure the information we hold is still relevant and correct.
Activation with a partner
- We share all of this information with partners, securely.
- We also have guidelines for centre staff and offer training sessions!
Our locations are hosted by trusted partners, including business centers and co-working spaces. We partner with both larger multi-site providers and independent partners, offering a diverse range of buildings. Some of our partners continue to sell virtual offices themselves working together to achieve maximum expose and revenue and others have decided to step back from offering virtual office services due to the administrative complexities and headaches of Anti-Money Laundering (AML) compliance. That's where Virtual HQ comes in! We have the expertise and capability to handle all those responsibilities. They trust us to take care of the details while they focus on other aspects of their business.
Check out some examples below and what they have to say about Virtual HQ.
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"VHQ have steadily increased our virtual office services turnover throughout the 5 years we have partnered with them. Their expertise in dealing with the related regulatory due diligence before presenting us with new clients has transformed this aspect of our business with the lightest touch on our part. VH have always been very straightforward and quick to deal with, and our collaboration with them is set to continue indefinitely"
Owner of Urbanoid Workspace
"The partnership we have with Virtual Headquarters makes our lives easier. They handle the contracts, we handle the post. The service they provide brings in large amounts of revenue for us per annum, which we wouldn’t have been able to achieve without VHQ. If you’ve got the location, why not flaunt it? As a Site Manager, I would highly recommend partnering with Virtual Headquarters. A smooth and easy working relationship!"
Space & Community Manager at Colony Piccadilly
"Test test test"
Owner of Chadwick Business Centre
